Terms & Conditions
Terms and conditions
Once the order is sent the client will receive a confirmation via email, in which there are indicated the number of the confirmation and the sum of the requested articles and prices.
Out Of reserves the right to refuse an order. The client must check the availability and quantity of the products as well as the prices and the shipping address, informing immediately when changes occur.
The images of the products are indicative and might not always represent the exact same product that the client might want to buy. Out Of reserves the right to modify typo errors in the order form, informing the client as soon as possible.
For technical reasons the emails generated by our system might be identified by your email provider as Spam. Please check the Spam folder to receive our system's notifications.
All our products are secured by manufacturing defects that arise and are reported within 24 months from the date of arrival of the product itself. Therefore, are excluded normal usage problems, problems due to an uncorrect or improper use, and problems due to shocks or falls.
In case of substitution or repair of a warranty product the shipping expenses are divided in the following way: the expenses of the shipping from the costumer to the seller are on top of the costumer, while the expenses of the shipping from the seller to the costumer are on the seller. Out Of reserves the right to ship the repaired or substituted product to the address indicated in the order form when the address of the sender implies more charges.
To present a warranty substitution request the client will have to present copy of the invoce.
To request a warranty substitution you can contact us at: firstname.lastname@example.org
Right to withdrawl
In case the client is not satisfied by bought product, even in absence of manifacturing defects,he has the right to withdrawl from the buying contract signaling us his intentions by email at: email@example.com withi
The seller will refund the client of the whole price of the bought and given back product/s without deducting eventual expenses substained by the seller for the shipping of the product.
- The client cannot withdrawl from the buying contract after having used or damaged the product
- The client cannot withdrawl from the buying contract when the product is a costumized item
To receive assistence please write to: firstname.lastname@example.org . The average time of reply to the sent emails is about 56 minutes during working days and 150 minutes on weekends and holidays.
The telephonic assistance can be requested via email and will be provided to the discretion of the seller. Out Of reserves the right not to give telephonic assistance.