Customer Service

Deliveries

Orders collected before 2.30 pm will be shipped within the same day.

Fees

Shipping within the UE is aways free. For extra UE shipping the cost is 30€ for orders below 150€.

Timing

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1 day
Italy, Austria, Belgium, Danmark,France, Germany, Netherlands, Spain, Slovenia.

–
2 day
USA, other EU countries, Switzerland.

–
3/4 day
Rest of the world.

Customs

For extra UE shipping it is important to note that in the shipping fee, when applicable, aren’t included eventual customs import duties requested by the destination country. Out Of can in no way foresee those costs, that must be paid directly to the Customs authorities.

Exception

Due to Customs policies that do not depend from us, we cannot ship products to final clients in Russia.

Returns

Returns are completely free for any order within the EU. It is possible to return a product only within 14 days from the delivery of the product itself. You can book a DHL pickup by following these simple instructions:

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1 Pack the product
Place the product back into its original box. Be careful to insert all the parts and/or spare lenses, and to make sure the product is well protected.

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2 Apply the label
Within the box you should have found a prepaid return label. Place it on the external side of the sealed box.

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3 Book a pickup
Use the button down below to book a DHL pickup. In the DHL page that will open up, select “No”. Then “I have a waybill number”. Then insert the waybill number that you find on the label that you placed on the box (picture below). Proceed with the pickup booking.

Important warning

It is possible to only return products that are unused, in perfect conditions and with all of their labels and accessories.

If you think the product you received is defective, please do not return it. Instead, write to our customer service! We’ll assist you in no time.

If a product returns to our warehouse damaged, we won’t be able to proceed with the refund, but we will have to re-ship it to the customer who returned it.

If a product is returned after the 14-days deadline, Out Of reserves the right to ship it back to the final client without extra charge.

Terms

Welcome into the Out Of world. We do our best to provide all the information you need, but just so you know, if you can’t find something important you can reach out to us at any time at: info@out-of.com

General conditions

Once an order is placed, the client will receive a confirmation email that contains the order number a small summary of the articles and their costs and of the shipping address.

The client must verify that the information contained in the confirmation email are correct and, if not, has to contact us as soon as possible to let us fix any error.

We try to provide pictures and texts that are accurate and updated, but errors can occur. If a specific feature is important to you, reach out to our customer service to make sure those information are correct. The pictures are always indicative of the products and not always represent the exact combination a client is purchasing.

Out Of reserves the right to change the content of the website at any time.

We do not guarantee that all the items available at out-of.com are in stock at the time of your order. This is why Out Of reserves the right not to accept an order, providing an immediate warning and a full refund.

Please note that for technical reasons, confirmation emails can end up in spam folders. If you have trouble finding your confirmation email please do not hesistate to contact us to make sure your order has been processed correctly.

Payment methods

Transactions on out-of.com are processed using PayPal or Stripe.

We share your concern regarding your personal data and we put all our efforts keeping your information safe. This is why Out Of does not store any sensitive information regarding payment methods, credit cards and so on.

Paypal express checkout

Paypal lets you save your sensitive information all in one place, and speed through checkout without inserting all your addresses all over again. Please make sure the address connected to your PayPal account is up to date.

Pre-sales

Some of our products can be in presale.
This means that they can be booked though the payment of a caution.
When the product is ready to be shipped, the order can be completed by paying the remaining part of the price accepted at the moment of the payment of the caution amount. If the product isn’t ready at the agreed date, a 1 month tolerance will come into play. After 1 month is passed, the client has the right to have the whole caution amount back.
If a client withdrawls from the purchase for none of these reasons, Out Of reserves the right to keep the full caution amount. The country selected while placing the order, and the one to which the product is shipped, must be the same.

Taxes and duties

For all orders coming from the EU union, the VAT tax will be included in the shown price.
For orders placed outside of the EU, Customs will ask to pay for the corresponding VAT tax while importing the product.
This, together with any import duty the destination country might apply.

Refer a friend

Did you like our products and services?
Do you think you made the right choice?
Refer us to your friend and get a
15% cashback

How does it works?

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01. Share the code
After every purchase on our website we’ll send you a discount code that you can share with your friends, valid for 5 months from the date of issue.

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02. Wait for your friend to use
Who will use your code will have a 15% discount, applied on their cart right away while ordering. When the code will be used, on any purchase, you’ll have a 15% cashback of that same order.

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03. Enjoy your chasback
The cashback will be automatically credited on the credit card or on the PayPal account you used for your order. You’ll receive a confirmation email as soon as the cashback will be credited!

An example?

After every purchase on our website we’ll send you a discount code that you can share with your friends.

A friend of yours purchases an Open using the discount code you gave him. The Open is originally 169€, but your friend paid only 143,65€ thanks to your discount code. Cherry on the cake: you will receive 21,55€ of cashback

Another friend fo yours purchases a Shift paying it 84,15€ instead of 99€. You will receive another cashback of 12,62€.

Do not post your code on public pages or any group with more than 10 users. It’s forbidden to use the code for your own purchases. The max refound is the same amount as the original order

Product care

Out Of products are high quality and durable, and with the correct product care they’ll perform at their best for many years to come! In this section you can learn pretty much everything you need to know, but if you have any question our customer service is always at your disposal.

Sunglasses

Ski goggles

IRID electronic lens

Warranty

All Out Of products are covered by a 2 years warranty on production defects.
The production defects have to be reported within 2 years from the purchase date.

We strive to have as little impact as possible on the enviroment, so when possible we provide warranty repairs, or the substitution of the single defective parts, instead of replacing the whole product.

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01. Products bought at out-of.com
Please write an email to:
warranty@out-of.com

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02. Products bought at retailers
For products bought at local retailers or online shops, please contact them directly.
If, for any reason, it isn’t possible to contact the reseller, you can still contact us at: warranty@out-of.com
You will be asked for a receive, or any proof of purchase, to proceed with the warranty claim.

Product disposal

Your goggles or sunglasses are ready to give in? Getting a new pair and sending your old one back to use you’ll receive a 10% cashback!

Why? If your old pair is still usable, we’ll use it within the “Shades of love” project, to help who doesn’t have the instruments to protect their eyes at high altitudes. If it isn’t, we’ll dispose of your old product ourselves.

How to dispose

In alternative, you can dispose the products yourself, here’s how:

Goggles

– Frame: plastic disposing Strap

– Elastic band: unsorted waste
– Buckle: plastic disposing
– Strap terminals (Void and Electra): unsorted waste
– Strap terminals (others): plastic disposing

Sunglasses

– Frame: plastic disposing

– Front (performance): plastic disposing
– Front (others): unsorted waste
– Temples: plastic disposing
– Lenses: unsorted waste
– IRID lenses: disposal centre

Helmets

Shell

– Hard shell: disposal centre
– Inner shell: plastic disposing
– Padding: disposal centre

Retention system

– Laces : disposal centre
– Buckle : plastic disposing
– Fabric bag : disposal centre
– Buttons and rivets : metal disposing

Clothes

Neckwarmers: unsorted waste